Returns & Exchanges
At Counter Culture DIY, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return unopened and unused products within 30 days of delivery for a full refund or exchange.
Verify Eligibility
Ensure your items are in their original packaging, unopened, and were purchased within the last 30 days to qualify for a return.
Contact Support
Email our customer service team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely package your items and clearly write your RMA number on the outside of the box before shipping it back to our fulfillment center.
Receive Refund
Once our warehouse inspects and approves your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing